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From my design thesis on the future of border security:

From my design thesis on the future of border security:

As part of my thesis for the Strategic Foresight & Innovation program at the Ontario College of Art and Design, I’m writing fictionalized scenarios on the future of “service as security” in the customs clearance context. Here’s a snippet: The communications training had gone a long way to preparing her for the transformation. Part of the qualifying exam asked multiple-choice questions about customer service. For the most part, a teenager working a retail job could answer them, but Brandy remembered…

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